Main

RETURN POLICY

For non-residents of Ukraine (citizens of abroad countries)


Returning goods of proper quality.


1. Proper quality Goods returning is possible in case the fact of purchase of the specified Goods in the web store "Fabrika Decoru" is confirmed (the customer must inform the order number, order date, payment data and his name).

2. The Customer has the right to refuse the ordered Goods ONLY before dispatching them to any delivery service or courier.

3. The Internet-shop "Fabrika Decoru" DOES NOT accept returning proper quality of the goods, if they have already been dispatched to the delivery service or courier.

4. The Customer can not refuse the Goods having individually defined properties, if these specified Goods may only be used by the Customer who acquires them.

5. If the Customer refuses the Goods of the proper quality (according to points 1, 2 described above), the Seller must return to him the paid amount in accordance with the specified requisites of the Order, minus the bank transfer fees and no later than 14 days from the date of the consumer request about it.


Return of goods of inadequate quality.


Under the commodity of inadequate quality is meant a product that is not able to provide its functional qualities due to a significant defect. This fact can also be established by the photo or video of the sent goods only if this photo or video clearly indicate the marriage or defect of the goods.


The seller disclaims all responsibility associated with improper transportation of the Goods by any delivery service (see the Delivery section), improper storage or use of the Goods in violation of the instructions attached to the goods (described on the relating page of the “Fabrika Decoru” webstore). The seller has the right to ask the Customer to return the defective goods back (the expenses for shipping to the Seller's address is provided by the Buyer) for examination and confirmation of the fact that the Goods do not really correspond to the qualitative or quantitative characteristics described in the product instructions on the website www.fdeco.eu in the corresponding page.


The buyer who bought the goods of inadequate quality, (if it was not stipulated, or described in the "Fabrika Decoru" webstore or was implied by the seller as Promotion or Sale), has the right to choose any of the following points at its option:


• replace by a similar model (item) or another product (item) with the corresponding purchase price adjustment;

• proportionately reduce the cost of the goods in the order;

• get a discount for the next order, in according to the cost of defective goods;

• has the right to refuse to purchase and demand the return of the amount paid for the goods (minus bank fees and for a payment refund transfer).


All of the above requirements for the return of goods of inadequate quality can be brought in the following terms:


• The product has a warranty period - during the entire warranty period;

• The warranty period is not established for the goods within a reasonable time, but not more than 1 year.


The web store “Fabrika Decoru” has the right to refuse to exchange or return the goods if it considers that the detected significant deficiency is a consequence of improper Goods storage and / or using.


In the event of any disagreement on the quality or causes of the defects, the web store “Fabrika Decoru” may conduct an independent examination at its own expense. The buyer can participate in the examination and challenge her decision in court. If, as a result of the examination, it is established that the defects of the goods have arisen due to the fault of the Buyer, the Buyer is obliged to reimburse the cost of the examination to the web store “Fabrika Decoru” as well as the costs associated with its carrying out for the transportation and storage of the goods.


To send goods back (according to the given terms above) please use the following address:

02000 Ukraine, Kiev, Volyn'ska #60, str. "Fabrika Decoru".

Also, be sure to inform us in any available way (by calling the phone numbersб indicated in the website header or mail sale@fdeco.eu) all the necessary information (track number, additional data) about this shipment.